Terms of service

Choc Voyage - Terms of Service

Effective Date: [01/01/2025]

Welcome to Choc Voyage! By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Overview

These Terms of Service govern your use of Choc Voyage’s website and the purchase of our imported chocolates. By using our website, you agree to comply with these terms.

2. Eligibility

By using our site, you confirm that:

• You are at least 18 years old or have the consent of a legal guardian.

• You are providing accurate and complete information during the checkout process.

3. Product Information & Availability

• We strive to provide accurate descriptions and images of our chocolates, but variations may occur due to manufacturing differences.

• Availability of products is subject to change without notice. If an item becomes unavailable after purchase, we will offer a refund or alternative product.

4. Pricing & Payments

• All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

• We reserve the right to adjust prices at any time.

• Payment must be made at the time of order using accepted payment methods (e.g., credit/debit cards, PayPal, etc.).

• We use secure third-party payment processors and do not store payment details.

5. Shipping & Delivery

• We ship across the UK and strive to deliver orders within the estimated timeframe.

• Choc Voyage is not responsible for delays caused by couriers or customs processing.

• Customers must provide accurate shipping information; we are not liable for orders lost due to incorrect addresses.

6. Returns & Refunds

• Due to the perishable nature of our chocolates, returns are not accepted.

• Refunds/replacements are issued for damaged, incorrect, or defective items within 48 hours of delivery. (See our Refund Policy for full details.)

7. User Conduct

By using our website, you agree NOT to:

• Violate any applicable laws.

• Use the website for fraudulent or harmful activities.

• Attempt to hack, interfere, or disrupt our services.

8. Intellectual Property

• All content, logos, and images on Choc Voyage are owned by us or our partners and cannot be used without permission.

9. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

• Our liability is limited to the total amount paid for your order.

10. Changes to Terms

• We may update these Terms of Service at any time. Continued use of our website implies acceptance of any changes.

11. Contact Us

For any questions, reach out to: 📧 info@chocvoyage.com

By purchasing from Choc Voyage, you agree to these Terms of Service. Thank you for your support! 🍫✨